Customer Service & Data Entry Clerk
Port Coquitlam, British Columbia, Canada, BC, Canada
Part Time
Mid Level
About Wesgar
Wesgar Inc. is a premier supplier of precision sheet metal components and value-added services to customers throughout Canada, the United States, and Mexico. We have grown to be British Columbia's largest precision sheet metal manufacturer, supplying the Electronics, Printing, Medical Device, Power Switching, and Test/Measurement industries.
At Wesgar, we believe our employees are the key component to producing quality products, enabling us to offer our customers complete solutions. We are currently seeking a Customer Service & Data Entry Assistant to join our growing team.
Key Responsibilities
Route customer quote requests (RFQs) for Sales by:
Setting up a new customer master file for prospects
Creating Epicor quotes with all lines and quantities
Organizing and uploading RFQ contents into the Customer Supplied documents folder
Creating and managing Docushare collections
Routing RFQs to Estimating using Docushare
Following up with Estimating to ensure timely responses
Assist Sales/Account Representatives with client’s requirements
Provide vacation or workload coverage for regular Customer Service duties, including order review/entry, confirmations, order status updates, and processing change requests
Respond to miscellaneous customer inquiries, including RMA requests, technical questions, and complaints, ensuring inquiries are acknowledged and directed to the appropriate person for resolution
Collaborate with Accounting and Purchasing departments to provide assistance as needed
Skills
Strong written communication skills, primarily email correspondence
Experience with ERP systems (asset, Epicor).
High attention to detail with a focus on error-free data entry
Ability to interpret basic technical information and drawings (asset)
Experience with ERP systems (asset)
Strong organizational skills with the ability to prioritize tasks in a dynamic manufacturing environment
Customer-focused mindset with problem-solving skills
Qualifications + Experience
Previous experience in a sales support, customer service, or data entry role
Experience in a manufacturing environment, preferably custom metal fabrication (strong asset)
Previous background as an engineer or estimator (asset)
Additional Information
Pay: 24.00-26.00 per hour.
This is a contractor role providing customer service assistance
Hours range from 30 to 40 hours per week, with daily availability as needed
Only qualified candidates will be contacted. Wesgar Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
Wesgar Inc. is a premier supplier of precision sheet metal components and value-added services to customers throughout Canada, the United States, and Mexico. We have grown to be British Columbia's largest precision sheet metal manufacturer, supplying the Electronics, Printing, Medical Device, Power Switching, and Test/Measurement industries.
At Wesgar, we believe our employees are the key component to producing quality products, enabling us to offer our customers complete solutions. We are currently seeking a Customer Service & Data Entry Assistant to join our growing team.
Key Responsibilities
Route customer quote requests (RFQs) for Sales by:
Setting up a new customer master file for prospects
Creating Epicor quotes with all lines and quantities
Organizing and uploading RFQ contents into the Customer Supplied documents folder
Creating and managing Docushare collections
Routing RFQs to Estimating using Docushare
Following up with Estimating to ensure timely responses
Assist Sales/Account Representatives with client’s requirements
Provide vacation or workload coverage for regular Customer Service duties, including order review/entry, confirmations, order status updates, and processing change requests
Respond to miscellaneous customer inquiries, including RMA requests, technical questions, and complaints, ensuring inquiries are acknowledged and directed to the appropriate person for resolution
Collaborate with Accounting and Purchasing departments to provide assistance as needed
Skills
Strong written communication skills, primarily email correspondence
Experience with ERP systems (asset, Epicor).
High attention to detail with a focus on error-free data entry
Ability to interpret basic technical information and drawings (asset)
Experience with ERP systems (asset)
Strong organizational skills with the ability to prioritize tasks in a dynamic manufacturing environment
Customer-focused mindset with problem-solving skills
Qualifications + Experience
Previous experience in a sales support, customer service, or data entry role
Experience in a manufacturing environment, preferably custom metal fabrication (strong asset)
Previous background as an engineer or estimator (asset)
Additional Information
Pay: 24.00-26.00 per hour.
This is a contractor role providing customer service assistance
Hours range from 30 to 40 hours per week, with daily availability as needed
Only qualified candidates will be contacted. Wesgar Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
Apply for this position
Required*